I learned something today. Here is how the lesson went. Before I had lunch today, I went to the bank to deposit some money into my account. The funds were in an envelope. After reaching the bank machine and punching in the right keys for a deposit, I transferred the money from my own envelope to the CIBC deposit envelope. I’ve done this more times than I can remember. I’ve never had a problem with it before.
Here’s where things went wrong. For some reason, I did not notice that I left behind a single $20 bill in my original envelope. The deposit envelope by now had been swallowed up by the machine. The actual amount of cash deposited was $20 less than what I had keyed in. I looked to see if the bank staff could help me. The line-up was huge and every bank employee seemed busy.
I decided I would go home and phone the CIBC call centre as they rarely are busy and maybe they could access the system on their end. I called and explained the situation to a real, live person. I was put on hold for a few minutes. This is what I was told. The representative couldn’t really do anything for me right now. He placed a message in the system which stated I had called about the problem. More alarmingly, he also told me that once the discrepancy was noticed, my bank card would most likely be put in a restrictive state and I wouldn’t be able to use it. I was warned that I should probably get some cash out of my account to last the next few days since I might suddenly find my card would be useless. Great. I asked if he could predict when it might be put on hold. He said it could be anywhere from tomorrow to the next seven days. Great.
If and when my card is disabled, I am supposed to call them back to remove the hold. The only positive is that I can call back everyday to check if the hold has been put in place. Yay.
So like some crazy game, I might not have access to my money anytime from like tomorrow or the next seven days.
Let this be a lesson to you, check the damn envelope before you seal it to ensure all the cash is in there.