After talking to the LG support department, I received my new remote control for my TV today. It arrived via courier and I was impressed by how quickly everything got resolved. They didn’t bother to ask me to send back the old remote or anything. The invoice showed me that the retail price of this remote is $78.44, so I’m glad I got all this taken care of while under warranty.

I thought I’d have to do some pairing procedure to make my TV recognize my new remote but it handled it seamlessly. This new remote works much better than my old one as it does not have the sticky down button. Scrolling through menus is no longer an inconvenience.

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