Since I am not going to Florida in November, there are some Disney park tickets I need to take care of. Disney doesn’t allow you to get a refund on tickets you purchase, even if you want a refund before the actual start date of the ticket. Your only real option is to push the start date of the ticket as far into the future as possible. The hope is that one day you’ll be ready to use the ticket again. Disney also makes it really difficult to do this. While most of the world has moved to the world of the Internet, Disney requires you to call a phone number to make changes to your tickets. Here’s the interesting thing. Disney will allow you to buy park tickets, make park reservations, and make hotel reservations online, but if you want to make changes, you gotta call this number.
Ok, so yeah, calling a number is more an inconvenience than doing things online but it’s not that bad, right? Whatever call centre Disney has set up for this purpose must have two people on staff. Though the call line is supposedly open from 8am to 11pm EST, I have yet to get through. Each time, a recorded message tells me that call volumes are high and my anticipated wait time is over ten minutes. I think I’ve tried to call them three times now and here is how long I’ve waited before I had to hang up because I had other things to do: two and half hours, two hours, and one and a half hours.
Disney is a multi-billion dollar company, with amusement parks, TV shows, and movies that rake in money by the landfill. As a corporate entity, there is very little that can’t do or have a problem they can’t solve. So if I have been on hold for approaching eight hours in total and I still can’t speak to a Disney representative, that’s not because Disney can’t figure out how to solve this problem, it’s because they don’t really care about helping me trying to change my tickets.
I am going to try to call Disney again this week and hopefully I’ll be able to get through.