I had trouble accessing one of my online accounts for a financial services company that I use. I had to call their customer support line and even though it was well after 2am, there was someone awake to take my call.
It turns out I got routed to the company’s Irish call centre. The automated voice said I could get my call transferred to a Canadian representative at any time but I decided to go with the Irish option. I also doubted any Canadian rep was awake at the time anyways.
The individual I got was professional and helpful to me and it didn’t take very long to get my problem resolved. I was kinda hoping the person I was talking to would have a really strong Irish accent but unfortunately that wasn’t the case.
I have been hearing that many companies are now setting up support centres in Ireland and to me that sounds like a good idea.