COUNTRY STYLE RESPONDS

The following day after I sent my e-mail, Country Style responded. Here is their response:

Erwin: My name is Clark Mechan and I’m the regional manager for Country Style Foods here in western Canada. I can be reach by phone at (604) 535 – xxxx.

I must start of by apologizing on behalf of Country Style Foods and the owner of this franchise for the way you were treated while shopping at our UBC location. All of the incidences that you have mentioned in your e-mail really disturbed us here at head office, as much at it disturbed you. These things should never have had happened.

Country Style Foods prides it’s self on the way our stores are operated. To make sure, the people who buy a franchisee must go through a 6 week training program at our head office in Toronto.

Unfortunately it looks the training that this franchisee was giving was never pass on to the employee that served you.

Erwin I would like to assure you that I will personally visit this location and speak to the owner of this store. I will touch base with him on all of your concerns. I will also make sure that all of the areas that you mentioned in your e-mail are corrected.

I would also like to say again, that I’m sorry for what happened while shopping at this location. I would like you to know that Country Style Foods does value your business and we would appreciate if you would give

us an other opportunity to serve you.

If you are not satisfied with the service you receive on your next visit, I would welcome a call from you.

Regards.

Clark Mechan

Regional Manager / Western Canada

Country Style Foods Inc.

I’m glad they’re taking this seriously, but I’m wondering what, if anything, they’ll find when he makes his visit. I hope they report back to me on their findings and what they will change about operating procedures.

They want me to go back to Country Style again, but I assure you I won’t until they tell me they’ve changed things.

Regardless, it was nice to see them respond so quickly.