So today I had scheduled a visit by Shaw Cable to install two additional outlets in my place. I was told by Shaw Cable to be at home between 12pm and 5pm. So, I sat at home all day, leaving my errands to fall by the wayside.

Lo and behold, 4:45pm rolls around and still no cable guy. I call Shaw and some guy on the other end assures me that someone’s is still coming to install my outlets… today. Right. A few hours pass and it’s 7:30pm. No cable guy… big surprise. I call Shaw again and a different person tells me that my installation call got “bumped”. Well, thanks for freaking telling me about it! I sat at home all Tuesday and Shaw knew sometime during the day there weren’t coming and neglected to call me. That’s what I call total lack of customer service. Typical Shaw.

The sad thing is, Shaw can get away with this crap all the time. Who else are you going to patronize to get your cable service? Shaw has a virtual monopoly on the Lower Mainland cable television industry.

By comparison, Telus did a great job when they installed my phone and ADSL service. Each time they came, they called 10 minutes before they arrived to make sure I was home and ready for them. After each visit, a representative from Telus called to make sure I was happy with the service I received. I doubt you’ll ever see that kind of service from Shaw.

Anyways, I was furious at Shaw, so I called their “Customer Service” line and talked to another representative. They fed me some standard crap line about installations taking longer than expected and having unexpected delays. I told them someone else used the word “bumped” but they were adamant that was a poor choice of words. I wanted to say to regardless of how you wanted to phrase it, I got screwed today. I asked them why they couldn’t simply phone me if they knew my installation was going to be delayed. The woman on the other end apologized and she said that some Shaw technicians call and others don’t. Apparently, it’s not a policy for Shaw to be polite and courteous. Furthermore, the woman admitted that with recent Shaw technician hirings, they lowered their standards for employment. According to her, the latest batch of technicians are of lower quality than what they’d like. She also said that they’re using complaint calls like mine as a way to weed out the poorer performing technicians. Gee, thanks for letting me be a part of Shaw HR.

I asked her who was going to re-imburse me for my time, and the best she could do was a lousy $20 credit on my account. $20? How many people make only $20 a day? That’s not even worth one month’s cable service.

So now, I have to clear another day out of my schedule to wait for these knobs to come again.

If I could get cable TV service from Telus, I’d do it a second.

Shaw Cable you get my suck wang award for this month.

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