AIRPORT PICKUP

I went to pick up my Mom, my aunt, and my grandmother from the airport. My Mom went to visit my aunt and grandmother, and they both came back with my Mom. This is the second time I’ve picked up my Mom from the airport during the pandemic.

The first time I did the pickup, it was the fall of 2020. No vaccines were available back then and everyone was taking the pandemic very seriously. The airport was nearly deserted on a weekday evening. Everyone who was there was masked up.

Tonight was a very different story. The airport was crowded, like it was back to pre-pandemic levels. Even though regulations still require people to wear masks in the terminal, there were lots of people who weren’t. Of all places, where people are coming from all over the country and the world, mixing in crowded spaces in an indoor environment, this is where they decide to go maskless? Is that difficult to be masked for ten minutes to wait for their luggage? After that, they can go outside and take it off.

I suppose if people want to take chances, it is their right. It just seems like a weird hill to die on.

RELAX ON COUCH

This evening I sat on my couch and watched TV. This seems like a simple thing that many people take for granted but after losing my couch in late summer and then having to wait months for a replacement, this was a real treat.

I started off watching while sitting but as time went on and my energy waned, I eventually assumed a much more horizontal position. I grabbed a blanket and rested my head on a cushion. It was a pleasant time. I hope to do it again soon.

ANTI-CLIMATIC

I was able to poop and wash my hands all day today. The water, for whatever reason, was available the entire day. Hot or cold, it was all there.

I’m not sure if they were able to make the repairs without turning the water off or if some sorta of problem prevented the repairs from taking place. Will this mystery ever get solved?

NO WATER

Rather unexpectedly, the water is being shut off in my building tomorrow from 9am to 5pm due to a leak in the hot water boiler. In the beforetimes, such an event would have impacted me less as I would not been home for most of the time the water was unavailable.

We live in a different world now, so I will be home for the entirety of the day. Since I wake up after 9am usually, no water means no tooth brushing, face washing, showering, dish washing, cooking with water, drinking water on demand, and most importantly, no toilet flushing. My hot water dispenser basically assures me of having drinking water through the day, so I just need to handle the rest of the water needs. I won’t need to shower since I showered before bedtime. I probably won’t need water to make any of my daytime meals tomorrow. Just to be safe, I will fill a large container with cold water before I head to bed.

The no toilet flushing thing is probably the most inconvenient thing to navigate. I suppose I can just do all my business for the whole day without flushing but that’s not ideal. You can also manually refill the toilet tank but that’s a lot of water to keep on hand per flush. Also, without water, it’s gonna make hand washing a bit tougher. Gross. I guess I will use that container of water to wash my poo hands through out the day.

Pray for me.

COUCH DRAMA

On Tuesday my couch was delivered with what I thought at the time was minimal fuss or complications. Someone phoned my at 9am to say my delivery window was between 10am and noon. That’s actually pretty good compared to some delivery services.

Around 11am the delivery driver phoned again and said they’d be there in five minutes and I should come downstairs to meet him. I went down right away and didn’t have to wait for an elevator. Just as I got to the front door, the delivery van drove right up. What awesome timing, this was gonna go great I thought.

Two guys helped delivery my couch, which is one of those combo ones, with a chaise part so you can stretch out your legs. So the two pieces were the big couch part and then the chaise part. There was no wait for the elevator going up, which can be a problem in my building but we lucked out this time.

The delivery dudes were nice enough to get the couch almost right into place in my living room. The two pieces, however, were still covered in plastic wrap and some cardboard. I didn’t pay extra for them to handle all that stuff, so it was left to me. Before the dudes left, they said it was up to me to put on the stubby wooden legs of couch and the chaise part. That’s not a tough job at all, you basically just screw them on.

So, I got to the task of removing all the plastic wrap and cardboard. Wrapped up with the couch was the first set of four legs for the couch. I opened up that package and in less than five minutes, I screwed them on. I then unwrapped the chaise part of the couch and looked for its legs. There was none. I went through all the packaging and there was nothing. I was missing four legs.

I immediately called the furniture store to tell them what happened. I got the delivery coordinator I believe, on the phone. They were fairly nonchalant about hearing that my product arrived incomplete. I’m not even sure they even apologized for having this happen to me. All they said was that I’d have to wait two full days for the legs to be delivered to me because they didn’t do deliveries to my area the next day.

I asked the person on the phone how this could have happened and this was pretty much their reply:

“Oh yeah, sometimes the manufacturer forgets to pack all the parts before it gets shipped out. It happens.”

It happens? Yeah sure, stuff happens, but don’t make it sound like this is an unheard of occurrence. Tell me this doesn’t happen at all or this is rare. Apologize to me and tell me this isn’t the level of service they strive to give their customers. Let me feel like they are doing everything possible to make it right.

I even asked them if I could come down to the store and pick up some legs there. I was told this could not happen. I would have even been fine with taking the legs off the display model. They did not offer this solution.

The only option I was given was to wait two full days while a third of my couch was not usable. At this point, I usually don’t do this type of stuff but I left a Google review. I wanted to be fair because the Internet is full of hyperbole and over reactions. My first thought was that I’d leave a rating of 3/5 stars. Leaving a 1/5 star over some missing legs would be unfair. The couch itself looked great and had no visible defects. It also was delivered in the time frame that the salesman said it would be, eight to ten weeks. In my case, it got delivered in about nine weeks.

So, in my 3/5 star review, I said that after waiting over eight weeks for my couch, it came with some missing legs. I called to get it resolved and it seemed like they weren’t too surprised to hear something had gone wrong and it would take two full days for it to get resolved.

At that point, I submitted the review and had to get back to work because there was something important I had to attend to and also I had some meetings to be at. While I was in one of those Zoom meetings about 40 minute later, my phone started going off. I couldn’t get to my phone because of my meetings.

Once the meeting was over, I checked my phone and I got two separate voicemails. One was from the furniture store from some dude I’d never heard of before. He told me to call them back. Another voicemail was from the original sales dude that sold me the couch in the first place. He also texted me to call him back.

I decided to call the sales dude back. He answered immediately and said they saw the review. Alright, so my review lit a fire under them for some reason. To summarize the conversation, sales dude wanted me to change my review and in exchange they’d actually put some effort into getting me those missing legs as fast as possible. Like it was very clear that the current state of the review was the motivating factor in trying to make things right with me. He even mentioned that he wanted all of this resolved before his boss saw the review.

I told the sales dude that if he got me the legs today or tomorrow, I’d be willing to change the review. He said that he would delivery the legs to me personally and he’d take them from someone if need be. He didn’t give me any time frame, so I just left it at that. He did say that he’d contact me once he got the legs.

After that, I just went about my day and early evening. After the store closed and I didn’t hear anything, I figured that this would probably get resolved tomorrow. At around 8pm I got a text from sales dude and he was gonna swing by my place in fifteen minutes to delivery the legs for me.

I was home, so I told him to come by. I went downstairs fifteen minutes later and he drove by not long after that. He had a box of wooden legs with him, which he gave me. I thanked him for his level of customer service, especially at this hour, well after his working day. I also promised that I’d go upstairs and edit the review that he was so concerned about. After I said goodbye to him, I did indeed go upstairs and changed the review.

I edited to say that there was a problem with the delivery but they went the extra mile to make it right. I also added another star to the review.

In the end everything was ok but a customer shouldn’t have to write an Internet review to get a company to increase their level of customer service. I know I am being naive because everyone understands that a single Tweet can cause a company to care when they wouldn’t have given a damn about a regular phone call.

Anyways, I’m just glad I have somewhere to sit (and stretch out) in my living room.

WHOOPS

My website was down for most of the evening so I was unable to write the follow-up post to yesterday’s gripping yarn of a tale. It’s well after 2am here and my site just went back up. I need to go sleep now. I’ll be back tomorrow with real content.

THE COUCH SOFA

My new couch sofa was indeed delivered today but it was not without incident. I am too tired to get into all the details so I’ll just do the terrible thing of teasing something and then not writing about it until tomorrow. You have my apologies for that.

THE NEIGHBOUR

In my building, every floor has an apartment that faces the elevators. On my floor, there’s a dude who lives in that apartment. From what I can tell, he’s lived there for many years, I’d say five to seven years if I had to guess. In that time, I think I’ve seen him twice.

Since I use the elevators a lot (who doesn’t in an apartment building?), I’m often standing outside his door, waiting for the elevators to come. I don’t think I have ever heard any noise from his apartment; no sounds from a TV or any music. I haven’t heard anything like a blender or sounds of cooking. The apartment is quiet all the time.

The two times I saw this dude were quite interesting. The first time was out in the hallway of our floor. I must have been waiting for the elevator. He was outside his unit and he was complaining that he couldn’t be home for smoke alarm inspections. They had put a notice on his door that they couldn’t get into his unit for such inspections. I am guessing that he’s away during the day for work and can’t be home to open the door for the inspectors. I am also guessing he’s got no one to give his keys to so they can be home for him. That is all very understandable. I had sympathy for him.

The second memory of seeing this guy is a bit fuzzy. I believe that I had to get up very early in the morning one day. This might be when I was going on a trip somewhere. It was something very crazy early like 5am or 6am, a time that I’m not usually awake, let alone waiting for the elevators in my building. There he was, also waiting for the elevator. I think we had some small talk, very briefly, before the elevator arrived.

I don’t want to say this guy was reclusive but in the many years we’ve both lived on this floor, I’ve only seen him twice. I have never seen him on a weekend. I have never seen him getting his mail. If he walked past me on the street, I probably wouldn’t even recognize him since it’s been years since I last saw him.

Last week, I saw a note on his door. I couldn’t but help read it was I waited for an elevator. His landlord had been trying to reach him many times without a response from him. He hadn’t forwarded his rent cheque for April. The landlord would be entering the unit for inspection today (if you’re reading this as a new post). The note addressed him by his first name, so now I know at least that much about this reclusive neighbour.

I don’t know what’s going on with him or what his story is, but I am intrigued and fascinated. Does he even spend any appreciable amount of time in his apartment? Is that why he is so quiet and I never see him? Or is he in there and just living very quiet and very minimalist? I am also so curious to find out what the apartment looks like. Is it spotless and spartan or like a hoarder home?

If I find out more, I will update everyone.

NEW COUCH

On January 24th of this year, I went into a furniture store and paid for a new couch. They told me it could take anywhere between eight to ten weeks for the couch to be constructed and ready for delivery. On Tuesday, my new couch will be delivered to me.

It did indeed take about two months for the couch to finally be ready for me. I have been without a couch for much longer than two months though. I got rid of my old couch before I got my new flooring installed. It’s been well over six months since I’ve had anywhere comfortable to sit in my living room.

I can’t wait to watch TV and be able to stretch out properly!